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FAQ’s

When can I expect my order?

We aim to get your delivery out before the end of the next working day and use standard delivery from Hermes. We expect orders to arrive within 3 to 5 working days from shipped. Please allow a contingency period to allow for seasonal or unforeseen events in the busier times of year.

How much is delivery?

Free to UK mainland addresses. For any international/ROI/Channel Islands requests please contact us on the ‘Contact us’ page or email info@apnedolls.com for further details.

Can I post it direct as a gift?

Sure, when you place your order you have the option to select a different delivery address. As standard in this situation a receipt/order confirmation will not be included in the parcel. (If outside of UK mainland please contact us on info@apnedolls.com for details)

Can I arrange a return?

Yes, as long as the product is unopened/undamaged we will arrange to refund and return postage costs once the item is received back.

What is ‘Stripe’ on your payment page?

Stripe is a US based ecommerce payment platform that is more commonly used in online shopping. It is a secure network in the same way as World Pay and Paypal.  You may opt to pay by Paypal on the billing page if you so wish.