When can I expect my order?
We aim to get your delivery out before the end of the next working day and use standard delivery from Hermes. We expect orders to arrive within 3 to 5 working days from shipped. Please allow a contingency period to allow for seasonal or unforeseen events in the busier times of year.
How much is delivery?
Free to UK mainland addresses. For any international/ROI/Channel Islands requests please contact us on the ‘Contact us’ page or email firstname.lastname@example.org for further details.
Can I post it direct as a gift?
Sure, when you place your order you have the option to select a different delivery address. As standard in this situation a receipt/order confirmation will not be included in the parcel. (If outside of UK mainland please contact us on email@example.com for details)
Can I arrange a return?
Yes, as long as the product is unopened/undamaged we will arrange to refund and return postage costs once the item is received back.
What is ‘Stripe’ on your payment page?
Stripe is a US based ecommerce payment platform that is more commonly used in online shopping. It is a secure network in the same way as World Pay and Paypal. You may opt to pay by Paypal on the billing page if you so wish.